Step 1. Bitch.
Step 2. Bitch with more details.
Step 3. Get really upset and maybe bitch a little more.
It gets results.
But, really to get the greatest possible results, do this on Facebook or Twitter.
It just doesn't look good on their page if someone complains how they were treated.
I've done this twice now and I made progress.
I did it a few months ago and got my husband's credit card rate lowered to a more acceptable level.
This time, I got half my fee back from the mortgage company.
OK, it's not in my bank account yet, but I got a call and I am going to receive a formal letter.
I can live with that. Once it's in writing, they are legally obligated.
In fact, since all our calls are monitored, there is a record of that somewhere.
Would I have liked the whole amount?
But, I will settle for half.
Better than $0.
They made sure to tell me that they were doing it as a "goodwill gesture".
Or damage control.
Honeyman once told me that all women have a bit of bitch in them.
I guess it does come in handy sometimes.